Terms & Conditions
Please Read These Terms And Conditions Of Use Carefully Before Using This Website
“We” are the service and goods provider of SKNComplex.com.au. When this Agreement uses first-person pronouns such as “us,” “we,” “our,” “ours,” etc., those first-person pronouns are referring to us as atf VKS Services Unit Trust Trading as SKN Complex. “You,” the Customer. As a User of our Service and Purchaser of our Products, this Agreement will refer to the Customer as “You” or through any second-person pronouns, such as “Yours,” etc. Hereinafter, the Customer, User of the Service and Buyer of our Products shall be referred to in applicable second-person pronouns. When the term “Website” is used in this set of T&C’s, it means SKNComplex.com.au, unless the Agreement specifically says otherwise. When the term “Products” is used in this set of T&C’s, it means any product sold via SKNComplex.com.au, unless the Agreement specifically says otherwise.
Consideration for Your acquiescence to all of the provisions in this Agreement has been provided to You in the form of allowing You to use Our Website, Our Services and Our Products. You agree that such Consideration is both adequate, and that it is received upon Your using any portion of the Service and Products, including viewing or downloading any portion of Our Website, or purchasing or requesting a trial of any of Our Products. Our first condition is that you must agree to all of the conditions in this set of Terms and Conditions of use. If You do not wish to be bound by each and every provision in this Agreement, then You are not welcome to use our Service nor purchase Our Products, and should look for alternative services and products. You may not unilaterally disregard any portion of this Agreement. However, if there is a particular portion of this Agreement that You wish to avoid, You may contact Us to negotiate a separate agreement before You use the Service or purchase any Products. We cannot guarantee that such negotiations will be successful. Nevertheless, if You wish to negotiate Your own personalized Agreement, please contact Us.,
Delivery Of Physical Goods
All orders are processed and dispatched within 24-48 hours (Monday to Thursday) of receipt. All orders are shipped from Sydney, Australia. Orders are shipped via Australia Post using parcel post delivery service and You can expect to receive your order anywhere between 2 to 7 business days, depending on your location. Orders shipped to New Zealand are delivered via courier service or regional post depending on your location. A tracking number is available once your order has been dispatched. A signature will be required upon delivery. If your item is undelivered beyond the applicable shipping time frame, it is Your sole responsibility to notify Us by emailing [email protected] Damaged, lost or Stolen orders should be resolved with Australia Post or the courier company directly. Replacement of damaged, lost or stolen items is made at the discretion of Us. We are not responsible for any delays or additional charges that may arise due to customs tariffs, duties, taxes, handling fees or any other associated checks. It is Your sole responsibility to bear any and all such additional expenses. It is in Our sole discretion to cancel and refuse shipment of any order. In such event, all associated charges will be refunded in full, under our Return and Refund Policies outlined below.
General Billing Policies
Unless otherwise specified, all prices quoted and sales transactions are in Australian Dollars. GST is included in sales. We neither responsible for nor have the ability to refund overdraft fees, currency fluctuations, exchange rates, international and other bank fees or financial penalties that may be levied by Your issuing institution and posted to Your statement or account. You agree to bear all such associated costs. Our currently supported payment methods include credit and debit cards branded as Visa, MasterCard, and American Express. We and Our acquirers reserve the right to decline Your transaction.
Free Trial, Promotional, Special And Limited Time Offer Policies
From time to time, We may offer You to try some of Our Products without paying their full cost upfront. If You choose to enroll in such this free trial program, You agree that You will pay Us a small fee (varies from offer to offer) for dispatch of Products to You. You will then have a certain amount of time (Trial Period), normally 14 days from the date you receive the trial goods, to try and evaluate Our Products. To ensure that You receive the full 14 day trial We allow 4 days for shipping time. Therefore, the trial expiry date will be 18 days from the day You pay the fee stated. If for some reason the delivery time exceeds the 4 days We have allowed, the 18 days from the day You paid the stated fee still stands unless You contact Customer and request an extension of the trial period. If you are not completely satisfied with Products during the trial period, You agree to notify us by contacting Customer Service that You wish to return the trial Products. If you do not notify us, your card on file will be charged the discounted cost of Products as stated in the trial offer. We reserve the right to recharge a declined order at the original purchase value or a lesser amount if your subscription fails to process on the first attempt. In addition, You might be enrolled in Our Replenishment program at default replenishment and charge rates, if applicable under the promotional terms.
Replenishment Program Policy
We will automatically send you a replenishment of the products you have ordered according to our common replenishment guidelines – normally and by default, every 30 calendar days. This will commence date of the replenishment program varies depending on the trial offer you have signed up to. Your card will be charged accordingly upon dispatch of each replenishment package, the amount varies depending on the original offer. All Replenishment packages include postage & handling (P&H). Replenishment’s can be cancelled or modified at any time by simply contacting Customer Service on 1300 873 762 or via email to [email protected] Please note depending on the product included in Your trial the replenishment price may be higher or lower. The default Replenishment frequency is monthly (every 30 calendar days), but in addition to cancelling, customers can modify their preferred Replenishment frequency to: 6 weeks (every 45 calendar days), 2 months (every 60 calendar days) or 3 months (every 90 calendar days). We reserve the right to recharge a declined order at the original purchase value or a lesser amount if your Replenishment subscription fails to process on the first attempt.
Orders can be cancelled if You contact Customer Service the same day the order was placed on. As we strive to dispatch all orders as soon as possible we may be unable to cancel your order prior to its dispatch at all times. Please refer to our Return and Refund policies for further information. If you have paid for a 14 day free trial of one of our products, you may request that your trial be cancelled within the trial period as specified on information included with your Products .Then you may return the trial goods to us and no further charges will be levied on you. Please note that all trial goods must be returned under our Return and Refund policies for a trial cancellation to be upheld. We reserve the right to charge you the full price or part price of any goods sent to you in good faith on a trial basis should you refuse to return the merchandise as agreed to under the Return and Refund policies. If you have enrolled in our Replenishment program, you may altogether cancel or amend the frequency of automatic shipments at any time by contacting Customer Service. Replenishment cancellations are immediate and only applicable to further shipments. Any Replenishment packages already dispatched fall under our standard Return and Refund policies. We may, in Our sole discretion, cancel and refuse shipment of any order, at any time, with or without a reason. In such event, we shall refund all associated charges in full, under our Return and Refund Policies outlined in this Agreement.
Returns And Refunds Policy
i) Purchases via webstore shopping cart Purchases via our web store are covered by our 30 Day Money Back Guarantee. If you are not completely satisfied with our products for any reason and it is within the Money Back Guarantee period, you may return them for a full refund. Products must be returned in accordance with the Return Process described below. Any items purchased via the web store are to be returned unused, in their original condition and packaging. We cannot issue refunds for returned items that are damaged, opened, used or tampered with in any way whatsoever evident. ii) Purchases via free trial offer If you are not completely satisfied with our products for any reason and it is within the offered Free Trial or Money Back Guarantee period, you may return them and not be charged, or refund provided if applicable. Products must be returned in accordance with the Return Process described below. Please note that Products on a trial offer may include specific return requirements and it is Your responsibility to ensure that these requirements are met to ensure cancellation or refund.
Call customer service on 1300 873 762 for your Returns Merchandise Authority number (RMA number) which We need to process your returned goods when we receive it back. You can email us at your own risk on [email protected] but if we are not given enough time to view or act on your email during business hours you may still be charged. In such cases We will offer a full refund. After You have received your RMA number it is Your responsibility to include the RMA number in the space provided on the Returns Policy form AND return the goods within seven days of been issued the RMA number. Deliveries without an RMA number will not be processed. We handle returns and process refunds in accordance with the Australian Consumer Protection legislation. All returns are to be sent to: SKN Complex, PO Box 428 Sawtell NSW 2452, Australia The cost of returning goods is solely your responsibility. We are in no way responsible for lost or stolen items and strongly encourage You to send any return Products via registered mail with a delivery confirmation. Upon receipt of your returned goods a refund will be processed which may take 21 business days to process and may take a further 3-5 business days or longer to appear on Your statement, depending on your banking institution. Contact Customer Service is you need confirmation that a refund has been processed. Refunds can only be issued to the same credit card that was charged when ordering Products. We cannot issue refunds in cash, by cheque, money order or any other similar method. We reserve the right to neither process nor refund packages marked “Return to Sender” or “Delivery Refused”.
Limitation Of Liability
It is an essential pre-condition to you using our website that you agree and accept that We are not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Competition And Consumer Act
For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), Our liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again. You must be over 18 years of age to use this website and to purchase any goods or services.
Links To Other Websites
We may from time to time provide on its website, links to other websites and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between Us and the owners of those websites. We take no responsibility for any of the content found on the linked websites. Our website may contain information provided by third parties for which We accepts no responsibility whatsoever for information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.
To the fullest extent permitted by law, We absolutely disclaim all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. We give no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components. Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise. It is your sole responsibility and not the responsibility of Us to bear any entire costs of servicing, repairs, or correction. The applicable law in your state of territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.
We do not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.
Disclose Your Information
We may be required, in certain circumstances, to disclose information in good faith and where Skncomplex.com.au is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of Skncomplex.com.au, its customers or third parties.
Exclusion Of Competitors
If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of Us. We expressly exclude and do not permit you to use or access its website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then We will hold you fully responsible for any loss that it might sustain and further hold you accountable for all profits that you might make from such un-permitted and improper use. We reserves the right to exclude and not permit any person from using its website or any of the documents and information contained on it.
Copyright, Trademark And Restrictions Of Use
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website. We expressly reserves all copyright and trademark in its website and in all documents and information on its website and reserves the right to take action against you if you breach any of these terms. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
These terms and conditions represent the whole agreement between you and Us concerning your use and access to Our website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.
Exclusion Of Unenforceable Terms
Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.
This agreement and this website are subject to the laws of NSW and Australia. If there is a dispute between you and Us that results in litigation then you must submit to the jurisdiction of the courts of NSW.